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FAQs

1. How long does the shave soap last?

2. Can I use a cartridge razor with the shave soap?

3. What are the differences between shave soap and canned shave foam?

4. Do I need a shave brush?

5. How long do shave brushes last for?

6. Why do I get skin irritation / in-grown hairs?

7. What countries do you ship to?

8. Do I qualify for FREE shipping?

9. What is your return / refund policy?

1. How long does the shave soap last?

Depends on how often you shave, and how dense your beard is.  For an average male, one tin can last up to 6 months.  Shelf-life of the shave soap is about 2 years (we don't use preservatives).  To extend the shelf-life, keep it in a cool area.

2. Can I use a cartridge razor with the shave soap?

Absolutely.  Any razor, whether it be cartridge, double edge or straight has the ability to give you a great shave. Read our "Shaving Tips" for more information.

3. What are the differences between shave soap and canned shave foam?

Canned shaved foam is generally mass produced by very large, profit-driven companies. As a result, they produce a "one size fits all" product and use cheap, and therefore, low quality, ingredients. As well, canned shave foam includes chemicals that preserve the life of the soap and propel the product out of the can. Take some time and search the ingredients in your canned shave foam - many of them are also found in other common products such as anti-freeze. Our soap is completely natural and uses ingredients that have significant skin health benefits (check out our ingredients).  As well, it's performance is customizable to suit your unique skin type. Too dry? Add some more water. Need more protection? Swirl your brush around in your tin a few more times to pick up more soap.

4. Do I need a shave brush?

Yes.  A shave brush is required to whip up a thick, creamy lather.  Brushes can be picked up at most major pharmacies in Canada.  They range in price, mostly driven by what the bristles are.  Synthetic bristle brushes are generally least expensive and can be very effective.  The most expensive brushes are made of badger hair which is renowned for its softness and ability to retain moisture.  Other, less common, brushes are boar and horse hair.  All can be very effective.  The amount you want to spend is up to you.  Brushes can range from $10 to over $500.  For most people, a $10-$15 brush is sufficient.

5. How long do shave brushes last for?

It depends on quality; however, in general, shave brushes last for a very, very long time (years and years).  Higher quality brushes can last an entire life-time, or even generations.

6. Why do I get skin irritation / in-grown hairs?

Skin irritation can be caused by many different factors. Not properly prepping your face/beard can make the shaving experience more aggressive. Not using a high quality, moisturizing and protective shave soap can cause your blade to drag and skip across your skin, causing irritation. Using a multi-blade cartridge can also cause irritation. The initial blade can slightly pull the beard hair out of the skin, and the following blades may cut it. If the hair then recedes back into the skin, there is significant chance it will cause ingrown hairs. Many people prefer single blade razors as it only cuts hair that is above the skin. As a result, the chances of getting in-grown hairs is greatly reduced. Another common way people get irritation is by cutting their beard hair across, or against the grain (always shave with the grain, unless you know your skin can handle it). Beards don't grow in a uniform direction.  Different parts of your face and neck will have hair growing in varying directions. Mapping out the direction of your hair growth, then always shaving with the grain is a great way to limit irritation.

7. What countries do you ship to?

We ship worldwide!  If if you are located outside of Canada and the USA, send us an email and we will provide you with a quote to your location.

8. Do I qualify for FREE shipping?

If you are located in Canada or the USA, shipping is FREE on all orders over $75 (CAD).  If you are located outside of Canada or the USA, shipping is FREE to select countries on all orders over $150.

9. What is your refund / return policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@midnightandtwo.com and send your item to: 4030 8 St SE, Calgary, AB, T2G 3A7, Canada.

Shipping

To return your product, you should mail your product to: 4030 8 St SE, Calgary, AB, T2G 3A7, Canada. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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